Privacy is important to us! Our service can only exist if our customers trust us and our customers can be sure their data is secure. Thus, privacy has the highest priority for us. To be transparent we will explain in more detail how CloudConvert handles your data in the following.
We collect the minimum amount of necessary data only. If you register, buy or subscribe for services, we need to collect more data about you. We do not collect any data from your uploaded files.
By visiting our website and/or using our API, your IP address will be logged along with the dates and times of access. If you decide to create a CloudConvert account, we collect your eMail address and your chosen username also. Also, if you use our contact form we collect your eMail address and your name. At this point it is emphasized that we do not read or collect content, metadata or other data from your uploaded files. By buying a preapid package or subscribing, we need to additionally collect your full name, physical address, company name and VAT id. We do not collect your credit card data nor have access to it. This is handled by our payment providers Stripe (for credit card payments) and PayPal. Before providing any personal data to PayPal or Stripe, please make sure that you have read their privacy policies.
We use your personal data to provide our service only. We do not make profiles or stuff like that.
We do log your IP address to prevent abuse of our service and for broad demographic analysis. We do not link this information to any personally identifiable information. If you provide an eMail address we use it to communicate with you. If you buy a package or subscribe for our services your name, company and address is used to create the invoice. Your VAT id may be used to check if you qualify to exempt of paying VAT.
We do not look into it. You can delete your uploaded files at anytime. We do not make any backups.
In the course of providing the service your files are transferred to and from servers of CloudConvert. We do not read, look into or mine any data from your files or its metadata. We do not make any copies of it. All file processing is done by machine and there is no human interaction with your files. Your files are deleted immediately and irreversible from our servers when you click the "×" symbol (on the right beside the Download button). This will happen automatically at the latest after 24 hours.
We do not share your data or files.
Your personal data and your uploaded files will not be given out our sold to anyone. No one, you did not provide the download link, will ever have access to your converted files. Please note that we may have to provide your data to the law enforcement authorities (for example, the police) at their request.
Files are deleted after 24h at latest. We keep your personal data until it is needed for the provision of our services.
We will keep your personal data for as long as it is necessary to provide you with our services. If your personal data is no longer necessary, we can keep it in an identifiable form for maximum one year. Your files are deleted immediately and irreversible from our servers when use the delete button. This will happen automatically at the latest after 24 hours.
You can modify or delete your data on your own at anytime.
Your data can be modified in the Settings menu. Also, you can delete your account there. This will delete your account and all associated data permanently. Alternatively, you can contact us and we will do it for you.
We do a lot to make our service as secure as possible.
We are committed to protect your personal data and your files. All transfers from and to CloudConvert are SSL encrypted. All CloudConvert servers are located in the European Union, are protected and cannot be accessed by third parties. To explain our security measurements in detail would be too extensive for this page; if you want to get more details about our security concept please feel free to contact us.
We need them to provide our services.
They are used on this site. Block them if you do not like them.