By accessing and using the CloudConvert service confirm that you are in agreement with and bound by the terms and conditions contained in the Terms Of Use outlined below. These terms apply to the entire website and any API usage. This service is operated by Lunaweb Ltd, Munich (Germany). We may choose to correct or amend these Terms of Use at any time. If changes occur, we will clearly indicate such alterations at the top of this page with the date of modification.

Allowed Usage

Don't be evil and make bad things with our service.

This service offers functionality to convert and modify files of different file formats. This service is provided via webinterface, API and mobile apps. You agree to comply the policies and limitations concerning use of the CloudConvert service, including, without limitation, the maximum consumed time ("conversion minutes") of conversions done through the service, the maximum number of files that a user may upload through the service, the maximum size of the files that a user may convert through the service. You agree not to bypass these policies by any means (e.g. creating multiple accounts).

Prepaid Packages

One time payments. They do not expire.

By buying prepaid packages it is possible to extend the allowed usage of the service. All payments are one time prepaid payments and are not refundable. The bought prepaid packages will be activated on your account as soon as we receive your payment. The quota of your prepaid package will not expire.


Monthly payments. Not used quota will expire.

Subscriptions add a monthly quota to your account. Not used quota will expire at the end of the billing period. You can cancel your subscription at anytime on the CloudConvert website, which will take effect at the end of the billing period. All payments are not refundable. The subscription will be activated on your account as soon as we receive your payment and will be renewed 1 month after your payment.

Availability of Service (SLA)

We guarantee 99% uptime. If we fail, you will get your money back.

We will use commercially reasonable efforts to make the service each available with a monthly uptime percentage of at least 99%. The monthly uptime percentage is calculated by subtracting from 100% the percentage of minutes during the month in which the service is not available. In the event CloudConvert does not meet this availability, you will be eligible to receive refund as described below.


In the event of non-compliance, you get 1% of the total amount of the last invoice, per 10 minutes of unavailability, limited to 100% of the total invoice amount. To receive the refund, you must submit a claim, which contains at least the following information:

SLA Exclusions

You are not eligible to receive refund if the outage:

Responsibility for Data

We do not make backups of your files for privacy reasons. Always keep a copy.

While we try to ensure that the service is error free, we cannot guarantee that your files will not be damaged, deleted or lost. You acknowledge that you have a copy of all files and CloudConvert will not be responsible for any failure caused by files, sent to CloudConvert.

Privacy Policy

Privacy is important to us.

These Terms of Service incorporate the Privacy Policy.

Copyright Policy

Don't use our services and intellectual property for any form of infringement.

You are the only responsible for the data (e.g. files, URLs) which it sends to the CloudConvert service. CloudConvert does not monitor customer content. One is reminded that the illicit exchanges of recordings and protected works as well as the hacking harm artistic creation. One is reminded that also non the respect of the laws in force, in particular those concerning the respect of the intellectual and artistic property, can give place to continuations and judgments.