December 4, 2020
Don't be evil and do bad things with our service.
This service offers functionality to convert and modify files of different file formats. This service is provided through web interface, API, and mobile apps. You agree to comply with the policies and limitations concerning the use of the CloudConvert service, including, without limitation, the maximum consumed time ("conversion minutes") of conversions done through the service, the maximum number of files a user may upload through the service, and the maximum size of the files a user may convert through the service. You agree not to bypass these policies by any means (e.g., creating multiple accounts).
Make a one-time payment. Packages do not expire.
By buying a prepaid package you can extend the allowed usage of the service ("conversion minutes"). All payments are one-time prepaid payments and are not refundable. Prepaid packages will be activated on your account as soon as we receive your payment. The credits of your package will not expire as long as you do not terminate your account.
Pay by the month. Unused credits will expire.
Subscriptions add a monthly credit to your account. Unused credits will expire at the end of the billing period. Payments are not refundable. The subscription will be activated on your account as soon as we receive your payment and will be renewed one month after your payment. You can cancel your subscription at any time on the CloudConvert website, which will take effect at the end of the billing period. You can change your subscription to a different plan at any time, but the remaining credits of the current billing period will expire.
You will be charged when 95% of your credits are consumed.
By enabling the "Auto Refill" option, you agree to be charged your chosen package automatically, if your previous package is consumed by 95%. You are responsible for monitoring your account to prevent unwanted payments. The Auto Refill option can be cancelled at any time.
We guarantee 99.99% uptime. If we fail, you get your money back.
We will use commercially reasonable efforts to make each service available with a monthly uptime percentage of at least 99.99%. The monthly uptime percentage is calculated by subtracting from 100% the percentage of minutes during the month in which the service is not available. In the event CloudConvert does not meet this availability, you will be eligible to receive a refund as described below.
In the event of noncompliance, you get 1% of the total amount of the last invoice, per 10 minutes of unavailability, limited to 100% of the total invoice amount. To receive a refund, you must submit a claim, which contains at least the following information:
You are not eligible to receive a refund if the outage:
We do not make backups of your files for data protection reasons. Always keep a copy.
While we try to ensure that our service is error free, we cannot guarantee that your files will not be damaged, deleted, or lost. You acknowledge that you have a copy of all files, and CloudConvert will not be responsible for any failure caused by files sent to CloudConvert.
Privacy is important to us.
Don't use our services and intellectual property for any form of infringement.
You are responsible only for the data (e.g., files, URLs) that you send to the CloudConvert service. CloudConvert does not monitor customer content. Please remember that illicit exchanges of recordings and protected works and hacking harm artistic creation. And please respect the laws in force, especially those concerning intellectual and artistic property.